Frequently Asked Questions
1. General Information
What is Luxn Wood?
Luxn Wood is an online store specializing in high-quality, handcrafted wooden home and kitchen products. Our collection includes salad bowls, cutting boards, serving trays, wine holders, wall hooks, and decorative items like wooden world maps.
What makes Luxn Wood's wooden products eco-friendly?
Luxn Wood's wooden products are eco-friendly because they are made from sustainably sourced materials. We prioritize using wood from responsibly managed forests and ensure that our production processes have minimal impact on the environment.
Are Luxn Wood's wooden products suitable for special occasions?
Absolutely! Luxn Wood's wooden products, including our Large Chip n Dip with Ceramic Bowl, are perfect for special occasions. They add a touch of elegance and natural beauty to any event, making them an ideal choice for hosting guests or celebrating memorable moments.
2. Orders and Shipping
How can I place an order?
You can place an order directly on our website. Simply add the desired products to your cart and proceed to checkout.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
What are the shipping costs?
We offer free shipping on orders over $75. For orders under this amount, shipping costs are calculated at checkout based on your location.
Payment and Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information during the checkout process.
3. Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Products must be in their original condition and packaging. Please contact our customer service for return instructions.
Can I return a product if I'm not satisfied?
Yes, Luxn Wood offers a 30-day return policy for all eligible products. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please ensure that the item is in its original condition, with all tags and packaging intact.
How do I initiate a return?
To initiate a return, please email our customer service team at support@luxnwood.com within 30 days of receiving your order. Include your order number and reason for return in the email. Our team will provide you with a return shipping label and guide you through the return process.
What is the refund process?
Once we receive the returned item and verify its eligibility, we will process your refund within 1-5 business days. The refund will be issued for the full purchase price of the item, minus any shipping costs. Please note that it may take an additional 2-5 business days for the refund to appear on your account.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to provide a replacement or refund. In such cases, you may be required to provide photographic evidence of the damage or defect.
Does Luxn Wood offer exchanges?
No, Luxn Wood does not offer exchanges at this time. If you would like to exchange an item, please return the original item and place a new order for the desired item.
Can international orders be returned?
Unfortunately, international orders are not eligible for returns or exchanges. However, you may be eligible for a store credit for part of the initial cost of your purchase. Please contact us at support@luxnwood.com for further assistance.
4. Product Information
How do I care for my wooden products?
To ensure the longevity of your wooden products, hand wash them with mild soap and water, and dry immediately. Avoid soaking or using a dishwasher. Periodically treat the wood with food-safe oil to maintain its finish.
5. Contact Us
How can I contact customer service?
You can reach our customer service team via email at support@luxnwood.com or through our contact form on the website. We are here to help with any questions or concerns.
For more detailed information, please visit our website.