Deer-shaped black painted oak wood rack

Crafted from sustainably sourced wood and designed for everyday use. Wipe clean with a soft, damp cloth and dry promptly. To preserve the finish, avoid prolonged soaking, dishwashers, and direct heat.

Orders are processed promptly and packed with care. Delivery timelines vary by destination and product size.

At Luxn Wood, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy that outlines the conditions and steps necessary to receive a refund.

30-Day Return Policy

We offer a 30-day return policy for all eligible products. To be eligible for a return, the item must be in its original condition, with all tags and packaging intact. It must also be free of any stains, odors, or damage caused by the customer.

Proof of Purchase

To initiate a return, you must provide proof of purchase. This can be in the form of a receipt or order confirmation email. If you do not have proof of purchase, we may not be able to process your return.

Return Process

To start the return process, please email our customer service team at support@luxnwood.com within 30 days of receiving your order. Please include your order number and reason for return in the email. Once we receive your email, we will provide you with a return shipping label.

You are responsible for shipping the item back to us, and all shipping costs are non-refundable. Please ensure that the item is packaged securely and that you retain proof of postage.

Upon receipt of the returned item, we will inspect it to ensure that it meets the eligibility requirements. If it is deemed eligible for return, we will process your refund within 1-5 business days. Please note that it may take an additional 2-5 business days for the refund to appear on your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to provide a replacement or refund. Please note that you may be required to provide photographic evidence of the damage or defect.

Refund Amount

Refunds will be issued for the full purchase price of the item, minus any shipping costs. If the item was part of a promotion or discount, the refund amount will reflect the discounted price.

Exchanges

We do not offer exchanges at this time. If you would like to exchange an item, please return the original item and place a new order for the item you would like.

International Orders

At this time, international orders are not eligible for returns or exchanges. However, you may be eligible for a store credit for part of the initial cost of your purchase. Please contact us at support@luxnwood.com and we will be happy to assist you.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@luxnwood.com. We are here to help and will do our best to resolve any issues you may have.

Last updated: 2 July 2023